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WHY BOOK WITH US?

Aquamarine Boutique Hotel

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Aquamarine Boutique Hotel 5 Kraybrezhna Str.
Kranevo village 9649

https://aquamarine-kranevo.com/reservation@aquamarine-kranevo.com

RESERVATION CONDITIONS

1.1. You can make reservations for the "Izvora" hotel in one of the following ways:

write to us at e-mail: izvora-office@mail.bg.
send an inquiry from the contact form on our site;
call phone: +359888221916 ;
welcome on site at the hotel.

1.2. Once we have received and processed your request, we will contact you to confirm availability.

1.3. You will receive a confirmation of the reservation made to the e-mail you specified. It describes the type and number of rooms booked, the date of check-in and check-out of the hotel, the number of adults and children specified in the reservation request, the basis of meals and the amount due.

1.4. At the hotel's discretion, an amount of up to 30 (thirty) % of the total amount of the reservation may be specified as a required security deposit, which you should transfer before check-in. We expect payment from you within 3 (three) working days after sending our e-mail (unless another period is agreed between the parties). The rest of the amount of your entire reservation is payable on the day of check-in. If you wish to cancel a reservation for which a security deposit has been transferred, the penalties described below in the cancellation conditions apply.

1.5. If a deposit is requested in advance, your reservation is valid, but is considered to be finally CONFIRMED after making the specified payment for the specific request and receiving confirmation of received payment by e-mail.

1.6. If payment is not made within the described period, the hotel reserves the right to cancel the reservation.

CANCELLATION TERMS

2.1. You can cancel your reservation in one of the following ways:

write to us at e-mail: izvora-office@mail.bg
let us know from the contact form on our site.

2.2. In case of cancellation of a confirmed reservation up to 7 (seven) days before arrival, the client does not owe a penalty, except in cases of reservations made under special holiday packages, in which the terms for reservations and cancellations are additionally described.

2.3. In case of cancellation of the reservation 7 (seven) days, but not less than 3 (three) days before arrival, you owe a penalty in the amount of 30 (thirty) % of the total amount paid as a deposit.

2.4. In the case of cancellation of the reservation less than 72 (seventy-two) hours before check-in or in case of no-show on the day of check-in, the amount paid in advance for your reservation will not be refunded, and the reservation will be considered canceled.

2.5. Hotel "Izvora" reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotelier.

In these cases, the hotelier:

Offers the client accommodation for another period, keeping the same conditions and prices.
Refunds the deposit paid by the client within 30 (thirty) days from the date of receipt of a written request for this from the tourist, without paying a penalty to the same.
ACCOMMODATION CONDITIONS

3.1. Check-in and check-out hours:

Check-in every day after 14:00.
Check-out by 12:00 p.m.

3.2. If the room is released later, the first overdue hour is subject to payment at the rate of 10 (ten)% of the overnight stay, the second overdue hour at 50(fifty)% and the third and more hours at 100 (one hundred)%. Reservations are held until midnight on the relevant day of arrival.

3.3. Pets are not accommodated.

3.4. Check-in at the hotel takes place through the presentation of personal documents certifying the identity of the guests. The data provided by you are protected in accordance with the Personal Data Protection Act and the normative acts regulating the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act.

PAYMENT METHODS
Cash at the hotel
With card
Bank transfer

Hotelier's bank account

EUROBANK and EF Bulgaria AD - Dobrich branch

IBAN BG 31BPBI 79381056867201 BIC BPBIBGSF

RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1...Hotel Izvora undertakes to provide the client with the services requested and paid for in full.

5.2. Hotel Izvora undertakes not to change the price of the services requested by the client, except in exceptional cases, when this is economically justified.

5.3. Hotel Izvora is not responsible for damages caused by actions of third parties.

5.4. All complaints related to the quality of the paid services must be submitted by the customer on site at the hotel for the elimination of weaknesses. The submission is made in writing. In the event that the claims are not satisfied, the customer should request a report from the responsible person. Within 3 (three) working days after its preparation, the client will receive the official opinion on the problem from the hotel management.

5.5. Amounts for services requested but not used in whole or in part due to the client's fault are not refundable.

5.6. All prices announced on the Izvora hotel website, as well as in the hotel's e-mail messages sent to

the client, are in Bulgarian leva including VAT and tourist tax. In some cases, they may be tied to other offers, promotions and terms. If you need additional information about our offers, our team is at your disposal.

5.7. Costs for additional services are not automatically calculated in the final price and must be paid separately at the hotel.

5.8. The hotel is not responsible for lost, forgotten or stolen items from the rooms, stored outside the personal safe in them, the restaurant, as well as for damages caused by third parties.

5.9. The customer assumes the responsibility to observe generally accepted norms of good behavior during his stay at the hotel. All costs for material damage caused to the hotel are owed by the customer.

5.10. Smoking is not allowed in the rooms of Hotel Izvora, according to the provisions of national legislation. Therefore, in case of non-compliance with them, the hotel reserves the right to impose, without prior notification, a fee of BGN 150.00.

5.11. Customers using the services of Hotel Izvora must be of legal age according to Bulgarian legislation /over 18 (eighteen) years old/. Children are only admitted if they are accompanied by their parents or other legal representatives. Customers are obliged not to leave their children unattended on the territory of the Izvora Hotel.

5.12 Hotel Izvora reserves the right to change the information on this page and the General Terms and Conditions at any time. Although every effort is made to provide true and accurate information, this cannot always be guaranteed.

5.13. When a customer makes a reservation, he is considered to have read and agree to these General Terms and Conditions. Reservations accepted by phone, e-mail or through our website are considered to be an emerging contractual relationship. The payment made is considered acceptance of the General Terms and Conditions for staying at the hotel.

5.14. For all disputes and legal issues not settled by these General Terms and Conditions and the Privacy Policy and arising in connection with the use of the site www.izvora-kranevo.com, the statutory mandatory provisions in the Republic of Bulgaria shall apply.

PRIVACY POLICY

A look at data protection

General information. The following information gives a simplified overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. Detailed information on the topic of data protection can be found in our privacy policy, which is set out in this text below.

Data collection on our website and who is responsible for data collection on this website? Data processing on this site is carried out by the website operator. His contact details can be found in the identification of this website.

How do we collect your data? On the one hand, your data may be collected because you provide it to us. This could be, for example, data you enter in a contact form.
Other data is collected automatically when visiting the website through our IT systems. This is primarily technical data (e.g. internet browser, operating system or time of page request). The collection of this data is automatic as soon as you enter our website.

What do we use your data for? Part of the data is collected to ensure flawless delivery of the website. Other data may be used to analyze the behavior of your users. Other data will be used to order the services we provide (transfers, flight reservations, pick-up from a specified location)

What rights do you have regarding your data? At any time, you have the right to obtain free information about the origin, recipient and purpose of the stored personal data. You also have the right to request correction, blocking or deletion of this data. For this purpose and for further questions about data protection, you can contact us at any time at the address indicated in the identification of this website. You also have the right to appeal to the competent supervisory authority.

Analytics and third-party tools. When you visit our website, your browsing behavior can be statistically evaluated. This happens mainly with "cookies" and with so-called analysis programs. The analysis of your browsing behavior is usually anonymous; browsing behavior cannot be traced back to you. You can challenge this analysis or prevent it by not using certain tools. Details can be found in our privacy policy under the heading "Third-party analytics modules and tools".
You can challenge this analysis. We will inform you about the possibilities to object in this privacy statement.

General guidelines and mandatory information

Data protection. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as this data protection policy.
If you use this website, various personal data will be collected. Personal data is data with which you can be personally identified. This Privacy Policy explains what information we collect and what we use it for. She also explains how and for what purpose this happens.
Please note that the transmission of data over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. Complete protection of data from access by third parties is not possible.

Regarding the responsible office. The responsible department for data processing of this website is:
Izvora OOD
Manager: Slavka Koleva
47 "Bulgaria" St
Kranevo village, Balchik municipality
Bulgaria
Phone: +359888221916
Email: info@sunny-castle.com
A responsible person is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (such as names, email addresses or the like).

Withdrawal of your consent to data processing. Many data processing operations are only possible with your express consent. You can withdraw existing consent at any time. An informal email to us is sufficient. The lawfulness of data processing carried out prior to the revocation remains unaffected by the revocation.

Right to complain to the competent supervisory authorities. In case of violations of the data protection law, the affected person has the right to appeal to the competent supervisory authority. The competent supervisory office for data protection issues is the Personal Data Protection Commission of the Republic of Bulgaria. (https://www.cpdp.bg/).

Right to data portability. You have the right to have the data that we automatically process based on your consent or in performance of a contract be provided to you or to a third party in a standard, computer-readable format. If you request a direct transfer of the data to another responsible person, this will only be done a

which is technically feasible.

SSL or TLS encryption. For security reasons and to protect the transmission of confidential content, such as orders or requests you send us as a page operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the browser address changing from “http://” to “https://” and by the lock symbol in the browser.
If SSL or TLS encryption is enabled, the data you send us cannot be read by third parties.

Information, blocking, deletion. You have the right at any time, in accordance with the applicable legal provisions, to free information about your stored personal data, its origin and recipient, as well as the purpose of the data processing and, if necessary, the right to correct, block or delete this data. For further information about personal data, you can contact us at any time at the address indicated in the identification of this website.

Objection to advertising messages. The use of contact information published within the mandatory identification of the page for sending advertising and information materials without being expressly requested is not allowed. The operators of the pages expressly reserve the right to take legal action in case of unsolicited sending of advertising information, for example via spam e-mails.

Data Protection Officer

Statutory Data Protection Officer. We have appointed a data protection officer for our company.
You can find it at
Email: info@sunny-castle.com

Collection of data on our website

Cookies. Internet pages partially use so-called "cookies". Cookies do not harm your computer and do not contain viruses. "Cookies" serve to make our offer easier to use, more efficient and more secure. "Cookies" are small text files that are stored on your computer and stored by your browser.
Most of the cookies we use are so-called "Session Cookies". They will be deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.
You can set your browser so that you are informed about the use of cookies and allow cookies only for single isolated cases, enable the acceptance or exclusion of cookies for certain cases or enable automatic deletion of cookies when you close the browser. Disabling cookies may limit the functionality of this site.
Cookies that are necessary to carry out the electronic communication process or to provide certain functions desired by you (e.g. a shopping function) are stored on the basis of Article 6(1)(f) DSGVO. The website operator has a legitimate interest in the storage of cookies for the technically correct and optimized provision of its services. To the extent that other cookies are stored (eg cookies to analyze your browsing behavior), they will be discussed separately in this privacy policy.

Log files (log file) on the server. The provider of the pages automatically collects and stores information in so-called server log files that your browser automatically transmits to us. These are:

Browser type and browser version
operating system used
URL of referrers
The hostname of the access computer
Server request time
IP address

The collection of this data with other data sources does not take place.
The basis for data processing is Article 6, paragraph 1 letter b DSGVO, which allows the processing of data for the performance of a contract or pre-contractual measures.

Contact form. If you send us inquiries via the contact form or accept our services, your data will be stored in the inquiry order form, including the contact details you provided there, for the purpose of processing your request / order and in case of subsequent questions. This data will not be shared without your consent.
Therefore, the processing of the data entered in the contact form is based solely on Article 6, paragraph 1, letter A, b DS-GVO. You can withdraw this consent at any time. An informal email to us is sufficient. The lawfulness of data processing operations carried out prior to the revocation shall remain unaffected by the revocation.
The data you enter in the contact will remain with us until you ask us to delete it, withdraw your consent to its storage, or until the reason for data storage ceases (for example, after the processing of your request, expiration of the statute of limitations arising in contractual relations). Mandatory statutory provisions – especially retention periods – remain unaffected.

Analytics and advertising tools

Google Analytics. This website uses the functions of the service h

and web analysis Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the "cookie" about the use of this website is usually transmitted to a Google server in the USA and stored there.

IP Anonymity Preservation. The IP anonymization feature is enabled on this website. As a result, your IP address will be shortened by Google in the member states of the European Union or other countries of the Agreement on the European Economic Area before it is sent to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. At the request of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. The IP address provided by your browser within Google Analytics will not be combined with other Google data.

Browser Plugin. You can prevent the storage of "cookies" through the corresponding setting of the browser software; however, please note that if you do this, you may not be able to use all the features of this website to their fullest extent. In addition, you can prevent the collection by Google of the data generated by the "cookie" related to the use of the website (including your IP address), as well as the processing of this data by Google, by downloading the available browser under the following link and installing: https: //tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection. You can prevent the collection of your data by Google Analytics by clicking on the following Link. An opt-out cookie will be placed that prevents the collection of your data for future visits to this website: disable Google Analytics.
More information about the use of user data in Google Analytics can be found in Google's Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de.

Processing of order data. We have concluded an order data processing contract with Google and fully apply the rules of the Commission for the Protection of Personal Data of the Republic of Bulgaria when using Google Analytics.

Aquamarine Boutique Hotel